Version: September 2026
These Standard Terms & Licensing apply to photography, videography and other creative media services provided by HanzVisuals ("HanzVisuals", "we", "us" or "our") unless different terms are agreed in writing with the client.
By confirming a booking after receiving these terms, signing an agreement incorporating these terms, or making payment toward a confirmed booking, the client agrees to these terms.
The scope of each booking will be agreed between HanzVisuals and the client before the booking is confirmed. This may include the event or project, date and location, coverage period, deliverables, price and any other specific requirements.
Only services and deliverables specifically agreed upon are included in the quoted price.
Requests for additional coverage, deliverables, revisions or other work outside the agreed scope may incur an additional charge. Any additional charges will be communicated and agreed upon before that additional work is undertaken.
Where a deposit is required, a booking is not considered secured until the required deposit has been received.
Unless otherwise agreed, HanzVisuals may require a 50% deposit to secure a booking, with the remaining balance payable according to the terms stated on the applicable invoice or agreement.
Deposits may be used to cover time reserved for the booking, preparation and other costs incurred in connection with the project.
Payment must be made by the due date stated on the applicable invoice.
The client should contact HanzVisuals as soon as possible if there is an issue that may prevent payment by the agreed date.
HanzVisuals may withhold final deliverables until outstanding amounts relating to the booking have been paid.
If the client needs to cancel or reschedule a booking, they should notify HanzVisuals as early as reasonably possible.
Any refund or transfer of a deposit will depend on the circumstances of the cancellation, notice provided, work already completed, expenses already incurred and HanzVisuals' ability to rebook the reserved date.
If an event is postponed, HanzVisuals will make reasonable efforts to accommodate the new date, subject to availability.
If HanzVisuals is unable to complete an agreed booking due to illness, emergency or circumstances outside reasonable control, HanzVisuals will work with the client to find an appropriate solution, which may include rescheduling, arranging alternative coverage where appropriate, or refunding amounts relating to services that cannot be provided.
HanzVisuals will make reasonable efforts to provide professional coverage consistent with the portfolio and style shown to the client.
Photography and videography of live events are affected by factors including timing, venue restrictions, lighting, access, scheduling and the actions of participants. Unless specifically agreed in writing, HanzVisuals cannot guarantee that every person, player, moment or part of an event will be photographed or filmed.
HanzVisuals retains reasonable creative discretion over shooting, image selection, editing, colour treatment and the final presentation of delivered work.
The delivery method and, where applicable, expected turnaround will be communicated for each booking.
Any stated turnaround time is an estimate unless expressly agreed otherwise. HanzVisuals will make reasonable efforts to meet the expected delivery timeframe and will communicate significant unexpected delays where practical.
Final deliverables may be supplied through an online gallery, cloud storage, file-transfer service or another agreed delivery method.
Unless specifically agreed otherwise, RAW photographs, unedited video footage, project files and other working files are not included as part of the final deliverables.
Clients may request access to RAW, unedited or other working files; however, HanzVisuals is not required to provide such material, and any request will be considered at HanzVisuals' discretion. Additional fees or licensing conditions may apply where such material is provided.
HanzVisuals is under no obligation to provide unused, rejected or otherwise undelivered material.
Unless otherwise expressly agreed in writing for a particular booking, HanzVisuals retains ownership of copyright in all photographs, videos and other copyright works created by HanzVisuals in connection with the booking.
The client acknowledges and agrees that this provision constitutes an agreement to the contrary for the purposes of section 21(4) of the Copyright Act 1994, including where the client commissions and pays or agrees to pay for the creation of photographs or films.
The client receives the rights to use the final delivered work under the licence set out in these terms rather than ownership of the underlying copyright.
Any transfer or assignment of copyright from HanzVisuals to the client must be expressly agreed in writing.
Unless a different licence is agreed in writing, HanzVisuals grants the client a non-exclusive, ongoing licence to use the final delivered photographs and videos for the client's own:
The client may share delivered content and/or private gallery access with individuals directly connected to the booking, such as athletes, team members, coaches, staff or parents/guardians, for their personal and non-commercial use. When sharing content with such individuals, HanzVisuals requests that the client encourage appropriate credit or tagging of HanzVisuals where reasonably practicable when the content is published or shared publicly.
Gallery links or access details must not be published or distributed publicly, or otherwise made openly accessible to persons not directly connected to the booking, without prior permission from HanzVisuals. Sharing access to a gallery does not grant any additional licensing or commercial usage rights.
This licence does not transfer copyright ownership to the client.
The Standard Client Licence permits the client to use delivered content for its own advertising, marketing, promotion and other ordinary commercial purposes as described in Section 9.
Unless specifically agreed otherwise, the Standard Client Licence does not grant an unrelated third party, sponsor, business or commercial organisation the right to independently use HanzVisuals content for its own advertising, marketing, products, services or commercial campaigns.
If a third party wishes to use delivered content independently for commercial purposes, they should contact HanzVisuals to arrange appropriate permission or licensing.
A client's own advertising or promotional material may include sponsor names, tags, logos, acknowledgements or other branding where reasonably connected with the client's use of the content. This does not by itself grant that sponsor or third party independent usage rights to the content.
Delivered content may not be resold, sublicensed to unrelated third parties, incorporated into products or merchandise for sale, or otherwise commercially exploited by third parties outside the agreed purpose without prior written permission from HanzVisuals.
Reasonable resizing, cropping and formatting required for social media or other normal use is permitted.
The client should not apply substantial edits, filters or alterations that materially misrepresent the final work or present altered work as an original HanzVisuals edit.
Unless otherwise agreed in writing, HanzVisuals may display work created during a booking in its portfolio, website, social media, promotional material, competition entries and other self-promotional uses.
Where privacy, confidentiality, embargoes or other restrictions apply to a project, these should be communicated and agreed upon before the booking.
The client is responsible for providing accurate information relevant to the booking and for obtaining any permissions, venue access, accreditation or other authorisations that the client has agreed to arrange.
HanzVisuals is not responsible for missed coverage resulting from restrictions, denied access, schedule changes or other circumstances outside its reasonable control.
Clients are responsible for downloading and safely storing their delivered files.
HanzVisuals may retain copies of completed work but does not guarantee permanent archival storage unless specifically agreed.
HanzVisuals will take reasonable care in providing its services and handling captured media.
To the extent permitted by applicable law, HanzVisuals will not be responsible for losses caused by circumstances outside its reasonable control.
Nothing in these terms is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under applicable New Zealand law.
Any job-specific agreement between HanzVisuals and the client may vary these Standard Terms. Where there is an inconsistency, the specifically agreed written terms for that booking will take priority.
HanzVisuals may update these Standard Terms from time to time. The version supplied or made available to the client when the relevant booking is confirmed will apply to that booking.
Questions regarding a booking, copyright or licensing can be directed to HanzVisuals through the contact details provided with the applicable quote, invoice or booking correspondence.
HanzVisuals
Auckland, New Zealand